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 What do I need to know?

What time do the camel tours depart?
We have 3 tour times: 12 noon, 2.30pm and sunset. Click here to check our availability calendar.

How long is the camel tour?
The tour, including getting on and off your camel, is approximately one hour.

How do I book?
Book online and click to check our availability calendar.  Or, if it’s within 24 hours of when you want to tour, contact us by phone 0416170164.

How much?
Sunset rides
$89 adults / $49 children (14 years and under)
Children 0 to 2 years must ride on an adult’s lap.
Children 3 –14 years are charged child’s fare whether they ride on an adult’s lap or on their own seat.
Sunset ride includes light refreshments.

Afternoon rides
Depart at 12noon or 2:30pm
$79 adults / $39 children (14 years and under)
Children 0 to 2 years must ride on an adult’s lap.
Children 3 –14 years are charged child’s fare whether they ride on an adult’s lap or on their own seat.
Tours cater for one to 14 passengers. Each of our camels may seat two persons. Tour price is for one seat, not one camel.

How do I get to Pyndan Camel Tracks?
Free transfers from your accommodation 30 minutes before the tour departs. Make sure you advise us when you book that you need to be picked up. Please be outside your hotel’s reception.
No transfers to / from the Airport or private address; please arrange your pickup from your nearest hotel, shop or visitor’s centre.
Self drive is only 15 minute from town (see our Contact page for directions). Please arrive at least 15–30 minutes prior to your tour departure.

Where do we go?
The camel ride starts at Pyndan Camel Tracks yards and goes into White Gums Station. The tracks follows an avenue of Iron Bark and Mulga trees, across a clay pan flat, and climbs a slight incline to get sweeping views across the MacDonnell Ranges through Temple Bar Gap. If you want, our cameleer will take your photo from here. Almost every day we see kangaroos and wallabies, many birds including budgies and birds of prey, and often lizards. People always say how relaxing and calm it is out on the camel ride.

Do I need to reconfirm?
Please confirm your tour at least 48 hours prior to departure by contacting the camel hotline on +61 416 170 164 (phone, text or WhatApp). Transfer time will be advised at time of confirmation. All transfers from outside your hotel reception and depart 30 minutes prior to your tour time.

What time is sunset?
Sunset camel ride departure time varies according to season. Check your departure time at reconfirmation ton +61 416 170 164 (phone, text or WhatApp).
Winter season: 20 April to 30 September departs at 5pm.
Mid season: 1 October to 31 October and 20 March to 19 April departs at 5.30pm;
Summer season: 1 November to 19 March departs at 6pm.

What should I wear?
Please wear comfortable clothing that protects you from sunburn, sunscreen, a hat and a water bottle. Filtered water is available in the Camel Lounge.
See our FAQ page for other helpful information.

Is the camel ride Alice Springs all abilities accessible?
We seek to include participation by customers of all abilities if possible and are mindful of safety and our Risk Management Plan. The time of booking is the opportunity to discuss accessibility requirements.
For your own safety it’s really important that you are able to comfortably dis-/mount the camel and hold yourself seated independently. You really do need some strength to get yourself on, off and stay comfortably seated on the camels. There are about 6 steps that you climb to get up onto the mounting platform.
We do not recommend making a booking if you have ongoing back issues; are planning or recently had a hip replacement; if you are pregnant; if you cannot comfortable squat into a moderately low position or lift your leg up like you were getting onto a motor bike; or your balance is compromised and you cannot sit stably.
As assistance animals are not able to be loaded onto a camel it is not possible to join our tours with assistance animals, however, let’s talk by phone about designating a safe place at the camel farm for your assistance animal to wait for you.
If it’s decided that anyone’s safety is at risk, we will have to ask you to not join the tour. We can offer you a visit Pyndan Camel Tracks to enjoy the ambience of being around the camels. Bring yourself a picnic to enjoy while you watch the camels at home in their camel yards.
Accessible parking is available at the tourist car park, which is located at least 200 metres from the camel ride. The terrain between the parking area and camel yards is suitable for robust wheel-chairs and prams. Toilet facilities are not wheel-chair accessible or fitted with hand rails.

Cancellations
Cancellations made within 48 hours of booking arrival date incur a 100% cancellation fee.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

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