Policies

Pyndan Camel Tracks is a trading business of Pyndan Enterprises Pty Ltd.

Delivery Policy
After making your booking online, you will receive an email confirmation from Pyndan Camel Tracks containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
If you wish to query a delivery please contact us at [email protected]

Refund policy
If a situation beyond the control of Pyndan Camel Tracks arises and Pyndan Camel Tracks have to cancel the tour, then a 100% refund applies.

Cancellations are very rare. We value comfort and safety for both our customers and our camels. If we had to cancel, we will endeavour to contact you through your hotel or supplied contact number or email.
Hopefully we could arrange another time for you to come on our scenic rides, or a special visit to pat our gentle giants.

We reserve the right to alter the times of tours or cancel tours without notice.

Cancellation policy
Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee.
Cancellations made with more than 7 days notice incur an administration charge of 30% of total booking fee.

We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

Security Policy
Pyndan Camel Tracks uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Pyndan Camel Tracks, Pyndan Enterprises P/L or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pyndan Enterprises P/L.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Privacy Policy
We regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Pyndan Camel Tracks users and confirms to Internet privacy standards.

Collection of information
In order to use the Pyndan Camel Tracks website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email.
Any information collected by Pyndan Camel Tracks is collected via correspondence from you via the telephone, email, mail or directly through our website.

Use of collection information
Any details collected from Pyndan Camel Tracks customers is required in order to provide you with our products and / or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collection information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

Orders
If you purchase a tour from us, we may request certain personally identifiable information from you when you make a booking. You may be required to provide contact information (such as name, email, phone and address) and financial information such as credit card number, expiration date). We use this information for billing purposes and to fill your order. If we have trouble processing an order, we will use your information to contact you.

Communications
Pyndan Camel Tracks uses personally identifiable information for essential communications, such as emails or phone. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive correspondence they can be removed from any mailing list by emailing us at [email protected]

Pyndan Camel Tracks does not share any information with third parties for any unknown or unrelated uses. Pyndan Camel Tracks may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on the Pyndan Camel Tracks website.

Links
Links on the Pyndan Camel Tracks website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.cameltracks.com.

Changes to privacy policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Contacts
If you have any enquiries regarding the payment services offered by eWAY please visit their website at www.eway.com.au

If you have questions regarding our policies or the security on our Website, you should first contact Julia Burke, Business Manager of Pyndan Camel Tracks at [email protected]

11 March 2020

Pyndan Camel Tracks

Tel: +61 416 170 164
Email: [email protected]
Postal: PO Box 1939,
Alice Springs, NT 0871
Physical: 21259 Jane Rd,
Alice Springs, NT 0870

Pyndan Camel Tracks

Tel: +61 416 170 164
Email: [email protected]
Postal: PO Box 1939,
Alice Springs, NT 0871
Physical: 21259 Jane Rd,
Alice Springs, NT 0870