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Are you doing tours during COVID-19?
Our COVID-19 checklist is in place, we are inspected and approved. We have put in place all possible precautions and systems to share the safest environment possible under the circumstances.
We’ve implemented vigilant cleaning protocols in our work place including: regular cleaning of communal hard surfaces; regular disinfection of hands; cleaning camel saddles before / after each tour; and exercising social distancing.
Your safety is our number one priority, so we’ve requested that if any team member feels unwell they should remain at home and we ask our customers to do the same.
Click on our policies page for further details of our COVID-19 policies.  

What’s your #hashtag?
#pyndancamels We love to see all your photos. Please share with us on Instagram and Facebook.

Do I need to book a camel ride or just turn up?
We have to let our camels know that you are coming so we can get them ready for you. Book early to avoid disappointment, we recommend at least 72 hours in advance. Please click here to check our real time availability calendar.
We don’t offer short camel rides or farm tours. 

What do I need to bring?
Wear sun-smart clothing including a hat and sunscreen, bring a water bottle and your sense of adventure. Comfortable shoes are best including sandals. Bring a day pack if you wish.

Where do we go?
For our camel ride we go from the Pyndan Camel Tracks camel yards into White Gums Station, in a valley up close to the MacDonnell Ranges. During the camel tour often you will see Australian animals like kangaroos and other native wildlife as you experience the true beauty of the Red Centre.  

What does my camel tour include? How do I get to Pyndan Camel Tracks? 
Tour includes hotel pick up and drop off. Or you can self-drive to Pyndan Camel Tracks. Sunset tours include light refreshments. Pyndan Camel Tracks is located only 20 minutes from Alice Springs CBD.

How to locate Pyndan Camel Tracks
Check your hotel reception for our brochure that has a map. Or put Pyndan Camel Tracks’ into your favourite map app. We’ve put a mud map and directions on our Contact & Location page. 

When is Pyndan Camel Tracks open?
We are open during the afternoon camel tour times; to check availability see our availability calendar on our website. 

How many people ride on each camel? Can kids ride a camel safely?
Our camels are tied in a ‘string’ or ‘camel train’ rather than free camel riding and led by our experience cameleer. Depending on the number of people on tour, one or two people will ride each camel. You get to choose your companion to ride with on camel back; our experienced cameleers will choose who sits in front or back for safety reasons. Although camels are quite tall, it is safe for children and their responsible adult will sit in the saddle seat behind a child. Children under 3 years old must sit on a parent’s lap.
Our one- hour tour seats 1 to 14 riders. 

Do you have accessibility restrictions?
We seek to include participation by customers of all abilities if possible and are mindful of safety and our Risk Management Plan. The time of booking is the opportunity to discuss accessibility requirements.
For your own safety it’s really important that you are able to comfortably dis-/mount the camel and hold yourself seated independently. You really do need some strength to get yourself on, off and stay comfortably seated on the camels. There are about 6 steps that you climb to get up onto the mounting platform.
We do not recommend making a booking if you have ongoing back issues; are planning or recently had a hip replacement; if you are pregnant; if you cannot comfortable squat into a moderately low position or lift your leg up like you were getting onto a motor bike; or your balance is compromised and you cannot sit stably. 
As assistance animals are not able to be loaded on to a camel it is not possible to join our tours with assistance animals. Please make contact as we can find a safe spot for your assistance animal to relax while you are out with the camels. 

If it’s decided that anyone’s safety is at risk, we will have to ask you to not join the tour.
We can offer you a visit Pyndan Camel Tracks to enjoy the ambience of being around the camels. Bring yourself a picnic to enjoy while you watch the camels at home in their camel yards.
Accessible parking is available at the tourist car park, which is located at least 200 metres from the camel ride. The terrain between the parking area and camel yards is suitable for robust wheel-chairs and prams. Toilet facilities are not wheel-chair accessible or fitted with hand rails.

Do you have weight restrictions?
We don’t have a weight restriction, however, sometimes buying 2 seats helps alleviate any anxiety and knowledge that a person gets the camel all to themselves.

Do you have a camel shop?
Yes, we have a souvenir shop where you can buy postcards of the camel you rode and other camel-themed souvenirs.

Are there other camel tour operators in Alice Springs?
Pyndan Camel Tracks is the only company offering camel rides in Alice Springs.

What camel tour companies do long treks?
Camel Treks Australia have extended camel-riding safaris both in the Far North Flinders Range of South Australia and international adventures in India, Mongolia, Turkey and Morocco.

Who brought the camels to Australia?
Muslim cameleers – known as Afghans in Australia from India, Afghanistan and Pakistan among other places – were instrumental in establishing communication and supply links between Australian coastal and inland towns in the late 19th and early 20th centuries. Afghans assisted all major expeditions into Australia’s uncharted territory starting with the Burke and Wills expedition in 1860. They successfully negotiated enormous obstacles across the landscape and brought supplies and provisions and took wool and minerals back to ports from the inland in a way that was predictable and efficient. For more information watch the ABCs Compass Program all about Afghan cameleers: https://youtu.be/buMLmCBzNSs 

What happens if there are cancellations? Are there terms and conditions?
Cancellations made within 48 hours of booking arrival date are not refunded. We encourage our customers to purchase travel insurance to cover any unforeseen circumstances. Refer to our Policies page for further details. 

If a situation beyond the control of Pyndan Camel Tracks arises, and Pyndan Camel Tracks have to cancel the tour, then a 100% refund applies. Don’t worry! Cancellations are very rare. Alice Springs is in a desert environment and the average annual rainfall is only around 200mm, if we get that! When it does rain or has been raining recently we’d have to cancel for safety reasons. Wet weather makes the track slippery and we value your comfort and the safety and nerves of our gentle camels—our ships of the desert. If we had to cancel, we will endeavour to contact you through your hotel or supplied contact number. Hopefully we could arrange another time for you to come on our scenic rides, or a special visit to pat our gentle giants. 

We reserve the right to alter the times of tours or cancel tours without notice. Camels are hardy desert creatures but on rare occasions one of our hard workers can get sick. We usually have a spare camel, however, in case we don’t or the others are still in training, we want to make sure that your safety is paramount. Marcus has been training camels for four decades and his camels are great!

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