fbpx

Covid-19

A message from Marcus Williams, Pyndan Camel Tracks

Our mission is to introduce people to camels to share our joy of making friends with such a gentle large animal. The safety and well being of customers and staff, both human and camel, are our foundational priorities. The Corona Virus pandemic has affected so many globally, including tourism operators, and our thoughts extend to you all. 

The current social distancing policies recommended by the Government and health authorities guide Pyndan Camel Tracks’ activities.

We are open for business. Book now online.

Cancellations due to COVID-19: Please email [email protected] if a NT-border closure as result of a Covid-19 lockdown requires a tour cancellation. We will honour a full refund (minus booking fee) or create a gift card to the full value of your booking. Visit our tour refund page for further details. 

Thanks for your patience and support for local small business.

Keeping Covid safe

In line with current Government restrictions and guidelines, Pyndan Camel Tracks has made some changes to ensure that we are all COVID safe. Please take a moment to read not only about our efforts but also our suggestions for your obligations before arriving to meet your camels on tour.

What Pyndan Camel Tracks is doing to ensure your safety:

  • All Pyndan Camel Tracks staff have undertaken the COVID-19 Infection Control training provided by the Australian Government Department of Health.
  • Pyndan Camel Tracks abides by NT Government regulations in relations to outdoor gatherings and will limit capacity of camel rides accordingly.
  • We will expect our customers to abide by the physical distancing recommendations of 1.5 metres from persons who are not known to them and we may ask customers to adhere to physical distancing.
  • Pyndan Camel Tracks regularly cleans all touch points and equipment in accordance with guidance from Safe Work Australia and public health authority to promote smart hygiene.
  • Two hand washing areas are provided; alcohol-based hand sanitiser is available in our vehicle and in public areas at Pyndan Camel Tracks.
  • We collect customer information in case of contact tracing through various methods including booking details, completion of waivers, and The Territory Check in app; we require staff to download the COVID safe app.
  • For camel tours, with several camels joined to each other by ropes, each camel is spaced at a greater distance apart than the 1.5m physical distancing rule.
  • Each camel may seat two persons, providing they are from the same booking.
  • Cameleer tour guides may assist a customer to climb onto the camel, which would involve contact for less than three minutes.
  • Our staff are educated about and adhere to Covid-19 safety practice.
  • Our COVID-19 Safety Plan is reviewed at least every six months to make sure we continue to address any required safety responsibilities.
  • We have appointed a COVID Safety Supervisor to facilitate the implementation of our COVID-19 Safety Plan and other relevant CHO Directions.

Your Obligations:

  • We ask that you adhere to all physical distancing and hygiene safety guidelines during your time with Pyndan Camel Tracks.
  • You are requested to wash your hands with soap and water on arrival.
  • We ask you to avoid touching your face and to cough and to sneeze into a tissue or into your elbow.
  • Use Tap and Go payment options for purchase of souvenirs, where possible.
  • We collect your information in case of contact tracing through various methods including booking details, completion of waivers, and The Territory Check in app.
  • We highly recommend that all passengers download the Australian Government COVID Safe app before arrival to assist if the need for contact tracing arises.
  • We encourage you to provide your own transfers.
  • Should you feel unwell in the days before your camel ride please phone us to discuss postponing your camel ride.
  • Should you feel unwell on the morning of your camel ride, we ask that you please do not arrive for your ride. You MUST call us (+61 416170164) to advise that you will not be able to arrive for your ride. You will also need to provide a Doctor Certificate to advise that you are unfit to ride. Failure to advise cancellation and supply doctor certificate will result in the cancellation of your ticket and you will not receive a refund.
  • Click here to read more about our cancellation policies.

Pyndan Camel Tracks has been awarded Covid-19 safety:

  • Australian Tourism Export Council (ATEC) Tourism Trade COVID Ready Badge identifies our business as a COVID Ready business and represents that we are currently operating inline with the Australian Government’s NCCC COVID-safe guidelines and other relevant state based guidelines.
  • Globally recognised Safe Travels Stamp awarded by ATEC on behalf of World Travel & Tourism Council (WTTC)
  • Covid Clean Practicing Business, Australian Quality Tourism Framework in alignment with WTTC
  • Northern Territory Government’s demonstrated Statement of Commitment to our COVID-19 Safety Plan

Update 28 May 2021

Covid-19 Updates

COVID Ready business recognition

We have been recognised for being COVID Ready by the National COVID-19 Commission. The COVID Ready Badge identifies our business as a COVID Ready business and represents that we are currently operating inline with the National COVID-19 Commission (NCC) COVIDsafe...

2020 has been like an outback camel race

Pyndan Camel Tracks follows all government guidelines and recommended procedures for the safety of our guests and everyone in our outback town in the heart of Australia. As 2020 has been like an outback camel race with changing rules and an ignored finish line, we...

We’re up-to-date with our COVID-19 Checklists

The NT Government is staging a lifting of restrictions. As of 15 May 2020 (Stage 2) we are running our one hour sunset camel tour for Alice Springs residents. We have implemented measures to ensure your safety and security. Although we could run public tours, we’re...

Wake Up Pixie

A big shout out today to our ?Pixie. Wake up, Pixie! Your fans are back tomorrow to join you on tour. Pixie has been so funny during...

Thank you ….

We thank all those that continue to support our family micro-business – Alice Springs locals donating to our camel plop pick up; generous friends and awesome strangers gifting our camel with hay; Tourism Central Australia and Northern Territory Tourism for reaching...

Our Pyndan cameleers

Our cameleers are working with good humour and being flexible to learn new skills; they will continue to be employed through these difficult economic times. Their experience and knowledge our camel family will be there to continue when we recommence trading in our...

Covid-19 message, Marcus Williams of Pyndan Camel Tracks

Our mission is to introduce people to camels to share our joy of making friends with such a gentle large animal. The safety and well being of customers and staff, both human and camel, are our foundational priorities. The Corona Virus pandemic has affected so many...

What we have been doing during shut down

We’ve done a garden make over around our commercial kitchen area that supports not only our beautiful native birds but also small business through our local nurseries. We thank the Northern Territory Government for its business incentive schemes that helps us act on...

Shutdown camel rides

We have canceled all pre-booked camel rides until 1 May 2020 in the interests of safety for our visitors and staff. Our priority is that the welfare and health of our camels is maintained to the highest standard. Such uncertainty remains as the world grapples with the...

BOOK NOW