A message from Marcus Williams, Pyndan Camel Tracks
Our mission is to introduce people to camels to share our joy of making friends with such a gentle large animal. The safety and well being of customers and staff, both human and camel, are our foundational priorities. The Corona Virus pandemic has affected so many globally, including tourism operators, and our thoughts extend to you all.
The current social distancing policies recommended by the Government and health authorities guide Pyndan Camel Tracks’ activities.
Thanks for your patience and support for local small business.
Keeping Covid safe
In line with current Government restrictions and guidelines, Pyndan Camel Tracks has made some changes to ensure that we are all COVID safe. Please take a moment to read not only about our efforts but also our suggestions for your obligations before arriving to meet your camels on tour.
What Pyndan Camel Tracks are doing to ensure your safety:
- All Pyndan Camel Tracks staff have undertaken the COVID-19 Infection Control training provided by the Australian Government Department of Health.
- The Northern Territory Government has awarded Pyndan Camel Tracks with Statement of Commitment certificates to acknowledge our COVID-19 Safety Plan.
- Pyndan Camel Tracks will be abiding by NT Government regulations in relations to outdoor gatherings and will limit capacity of camel rides accordingly.
- We may ask you to adhere to social distancing. We will expect that, when not on your camel, you abide by the social distancing recommendations of 1.5 metres.
- Pyndan Camel Tracks regularly cleans all touch points and equipment in accordance with guidance from Safe Work Australia and public health authority.
- We have reduced the number of touch-points to reduce surface areas for possible contamination.
- Hand washing areas are provided; alcohol-based hand sanitiser is available in our vehicle and in public areas. Hand santiser is not provided while you are seated on your camel.
- During the camel ride, several camels are joined to each other by ropes; each camel is spaced at a greater distance apart than the 1.5m physical distancing rule.
- Each camel may seat two persons, providing they are from the same booking.
- Tour guides may assist a customer to climb onto the camel, which would involve contact for less than three minutes.
- All Pyndan Camel Tracks staff have downloaded the COVID safe app COVID safe app (Australian Government Department of Health) to ensure that contact tracing is possible.
- Should you feel unwell in the days before your camel ride please phone us to discuss postponing your camel ride.
- Should you feel unwell on the morning of your camel ride, we ask that you please do not arrive for your ride. You MUST call us (+61 416170164) to advise that you will not be able to arrive for your ride. You will also need to provide a Doctor Certificate to advise that you are unfit to ride. Failure to advise cancellation and supply doctor certificate will result in the cancellation of your ticket and you will not receive a refund.
- We ask that all passengers adhere to all social distancing and hygiene safety guidelines during your time with Pyndan Camel Tracks.
- Please use Tap and Go payment options for purchase of souvenirs, where possible.
- We highly recommend that all passengers download the Australian Government COVID Safe app before attending their flight to assist if the need for contact tracing arises.
- Click here to read more about our cancellation policies.
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