Frequently Asked Questions
Do you close for summer holidays?
Yes, we have a summer holiday closure from Christmas until approximately second week of January.
Do I need to book a camel ride or can I just turn up at Pyndan Camel Tracks?
We have to let our camels know that you are coming so we can get them ready for you. Please book online at least 2 days prior to ride departure. Or if you are booking within 48 hours, please phone only on 0416170164. Book early to avoid disappointment!
I don't have my own transport; How can I get to Pyndan Camle Tracks?
Don't worry if you don't have your own transport. We'll transfer you to and from your Alice Springs accommodation for free. Or you can self drive. Seehow to locate Pyndan Camel Tracks
What do I need to bring?
Wear sun-smart clothing including a hat and sunscreen, bring a water bottle and your sense of adventure. Comfortable shoes are best including sandals. Bring a day pack if you wish.
Where do we go?
For our camel ride we go from the Pyndan Camel Tracks camel yards into White Gums Station, in a valley up close to the MacDonnell Ranges.
How to locate Pyndan Camel Tracks
Check reception at your accommodation for our brochure that has a map. If you have your own vehicle, it's easy to find Pyndan Camel Tracks. We're at 21259 Jane Rd, about 17 kilometres south west of Alice Springs. To get there, drive south on the Stuart Highway as if heading to the airport or Adelaide. Go through Heavitree Gap and, after 3 kilometres, turn right into Ilpara Road. It's the second street on your right after the Gap and adjacent to Oldtimers Village on your left. Drive 10 kilometres and, just after Temple Bar Caravan Park and Wanngardi Park on the left, turn right into Jane Rd. Look for the Pyndan Camel Tracks sign on the corner of Ilparpa and Jane Rds. We're the second driveway on the left. Look for the metal camel and signs! It should take you about 20 minutes from town. Leave town approximately half an hour before your ride’s departure.
When is Pyndan Camel Tracks open?
We are open during the afternoon camel tour times every day. We're closed for summer holidays from 24 December 2016 to 12 January 2017. Our camels deserve to have a lie around too!
We don’t offer short camel rides or farm tours. Give Marcus a ring if you want to join the camel feeding time at sunset.
How many people ride on each camel? Can kids ride a camel safely?
Our camels are tied in a ‘string’ or ‘camel train’ rather than free camel riding. Depending on the number of people on tour, one or two people will ride each camel. You get to choose your companion to ride with on camel back; our experienced cameleers will choose who sits in front or back for safety reasons. Although camels are quite tall, it is safe for children and their responsible adult will sit in the saddle seat behind a child. Children under 3 years old must sit on a parent's lap.
Do you have weight or accessibility restrictions?
For your own safety it's really important that you are able to comfortably mount and hold yourself seated on the camel. Therefore we do not recommend making a booking if you have ongoing back issues; are planning or recently had a hip replacement; if you are pregnant; if you cannot comfortable squat into a moderately low position or lift your leg up like you were getting onto a motor bike; or you cannot sit stably. We don't have a weight restriction.
What does my camel tour include and how do I get to Pyndan Camel Tracks?
Tour includes hotel pick up and drop off. Or you can self-drive to Pyndan Camel Tracks.
Do you have a camel shop?
Yes, we have a souvenir shop where you can buy postcards of the camel you rode and other camel-themed souvenirs. You can also get tea or coffee.
Are there other camel tour operators in Alice Springs?
Pyndan Camel Tracks is the only company offering camel rides in Alice Springs.
What happens if there are cancellations?
Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee. Cancellations made with more than 7 days notice incur an administration charge of 30% of total booking fee.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
If a situation beyond the control of Pyndan Camel Tracks arises, and Pyndan Camel Tracks have to cancel the tour, then a 100% refund applies. Don't worry! Cancellations are very rare. Alice Springs is in a desert environment and the average annual rainfall is only around 200mm, if we get that! When it does rain or has been raining recently we'd have to cancel for safety reasons. Wet weather makes the track slippery and we value your comfort and the safety and nerves of our gentle camels—our ships of the desert. If we had to cancel, we will endeavour to contact you through your hotel or supplied contact number. Hopefully we could arrange another time for you to come on our scenic rides, or a special visit to pat our gentle giants.
We reserve the right to alter the times of tours or cancel tours without notice. Sorry! (This has only happened once, but we have to let you know.) Camels are hardy desert creatures but on rare occasions one of our hard workers can get sick. We usually have a spare camel, however, in case we don’t or the others are still in training, we want to make sure that your safety is paramount. Marcus has been training camels for 29 years and his camels are great!
How many people can ride the camels?
Our one hour tour can take 1 to 10 riders.
What camel tour companies do long treks?
The Outback Camel Company has long treks [http://www.cameltreks.com.au] or contact Dennis Orr Camels to see if they have an extended trek [firstname.lastname@example.org]
Are there any terms or conditions?
We recommend that passengers reconfirm their booking at least 24–48 hours in advance by contacting Marcus Williams on the booking phone number: 0416 170 164. Don't miss out on camel riding!